Terms of Service
Mad Ethel's Tattoo & Body Piercing
Last Updated: November 14, 2026
Welcome to Mad Ethel's Tattoo & Body Piercing. These Terms of Service explain the conditions for using our website, contacting our studio, communicating through our digital messaging services, and requesting appointments.
By using our website or digital messaging services, you agree to these terms.
1. About Our Studio
Mad Ethel's Tattoo & Body Piercing is a professional tattoo and body piercing studio in Raleigh, North Carolina, offering custom tattoos, professional body piercing, and laser tattoo removal services.
Location: 215 Glenwood Avenue, Suite D, Raleigh, NC 27603
Phone: 919-900-8345
Email: madethel@madethelstattoo.com
Website: https://www.madethelstattoo.com
2. Website Use
Our website provides information about our services, artists, studio policies, appointment requests, and customer resources.
We make reasonable efforts to keep this information accurate and up to date. However, service availability, pricing, scheduling, and policies may change without notice.
Content on our website is provided for general informational purposes and does not constitute a guaranteed offer of services.
3. Digital Messaging & AI-Assisted Communication
Mad Ethel's may use automated messaging tools, including Google's AI-powered messaging services, to assist customers with general questions, service information, studio hours, appointment inquiries, and other common requests.
By initiating a conversation through these services, you acknowledge that:
Some responses may be generated by artificial intelligence rather than a staff member.
Automated responses may contain inaccuracies or outdated information.
Information provided through messaging does not guarantee appointment availability, service eligibility, or final pricing.
Certain inquiries may require follow-up from a member of our team.
You may request assistance from a staff member or contact the studio directly.
Our messaging services may operate through third-party platforms, including Google and its RCS for Business messaging technology.
Messages and related information may be processed by these providers to facilitate communication, operate messaging features, maintain security, and support their services, subject to their applicable terms and privacy practices.
Please do not submit payment card details, Social Security numbers, passwords, or sensitive medical information through general messaging conversations.
4. Messaging Consent & Opt-Out
When you initiate a conversation with our studio, we may respond through the same messaging channel to address your inquiry.
Depending on the communication service and your preferences, you may receive relevant follow-up messages concerning your inquiry, appointment, or requested services.
You can opt out of RCS messaging by replying STOP or UNSUBSCRIBE, where supported. You may also contact our studio directly to request assistance with communication preferences.
Initiating a customer service conversation does not automatically constitute consent to receive unrelated promotional or marketing messages. Where required, separate consent will be obtained before sending marketing communications.
Standard message and data rates may apply depending on your wireless carrier and service plan.
5. Appointments, Deposits & Cancellations
Submitting an appointment request, inquiry form, or message does not guarantee an appointment.
Appointments are confirmed only after the studio or assigned service provider has approved the request and any applicable booking requirements have been completed.
Certain services may require consultations, deposits, identification, parental or legal guardian consent, or other documentation.
Deposits, cancellations, rescheduling, late arrivals, and no-shows are subject to the applicable studio policies communicated during booking.
6. Pricing & Service Availability
Prices displayed on our website or communicated through automated messaging are general estimates or starting prices unless otherwise specified.
Final pricing may depend on factors including tattoo size and complexity, appointment duration, jewelry selection, piercing placement, or laser treatment requirements.
All services are subject to provider availability, professional assessment, applicable age restrictions, and studio policies.
7. Health, Safety & Service Eligibility
Information provided through our website or messaging services is for general educational purposes and should not be considered medical advice.
Our team may require an in-person consultation or additional information to determine whether a requested service is appropriate.
Mad Ethel's reserves the right to decline or postpone services when necessary for safety, legal compliance, or professional judgment.
8. Customer Privacy
We respect the privacy of our customers and website visitors.
Information submitted through contact forms, appointment requests, and messaging services may be used to respond to inquiries, coordinate appointments, provide requested services, and manage customer communications.
Our services may involve third-party website, scheduling, payment, and messaging providers that process information on our behalf or under their own applicable terms.
For additional details about how personal information is collected, used, stored, and shared, please review our Privacy Policy.
9. Website Content & Intellectual Property
Unless otherwise indicated, photographs, artwork, text, branding, and other original materials displayed on our website belong to Mad Ethel's Tattoo & Body Piercing or their respective creators.
These materials may not be reproduced, distributed, or used commercially without permission from the applicable rights holder.
10. Third-Party Services & Links
Our website may contain links to third-party platforms, including appointment scheduling systems, payment processors, social media networks, and messaging providers.
These services operate under their own terms and privacy policies. Mad Ethel's is not responsible for the independent practices or content of third-party websites and services.
11. Limitation of Liability
To the extent permitted by applicable law, Mad Ethel's Tattoo & Body Piercing is not responsible for losses arising solely from temporary website interruptions, technical errors, or reliance on inaccurate automated information.
Nothing in these terms limits rights or remedies that cannot legally be excluded under applicable law.
12. Changes to These Terms
We may update these Terms of Service periodically to reflect changes in our business operations, website functionality, messaging services, or applicable requirements.
Updates will be posted on this page with a revised effective date.
Continued use of our website or digital services after changes become effective constitutes acceptance of the updated terms to the extent permitted by law.
13. Contact Us & Official Social Media
For questions about these Terms of Service, our messaging practices, appointments, or studio services, please contact us through our official channels.
Mad Ethel's Tattoo & Body Piercing
215 Glenwood Avenue, Suite D
Raleigh, NC 27603
Phone: 919-900-8345
Email: madethel@madethelstattoo.com
Website: https://www.madethelstattoo.com
Official Social Media Accounts
Main Studio
Instagram: @mad_ethels
TikTok: @mad_ethels
Facebook: Mad Ethel's Tattoo
Laser Tattoo Removal
Instagram: @mad_ethels_tattooremoval
Facebook: Mad Ethel's Laser Tattoo Removal
Beware of Impersonation Accounts
The accounts listed above are Mad Ethel's official social media profiles. Any other accounts claiming to represent our studio may be unauthorized or fraudulent.
We will never ask you to provide passwords, verification codes, or sensitive payment information through social media messages.
If you receive a suspicious message or are unsure whether an account is legitimate, please contact us directly through our official website, email, or phone number before responding or making a payment.